about us

Compassionate Care, Clear Guidance

We offer therapy and medication management with clear rates, flexible insurance, and a focus on lasting wellness.

About us

Founded in November 2014 by Stephanie Knueppel, Stateline Mental Health Services began with just two dedicated staff members and has since grown into a team of more than 50 professionals committed to supporting the mental health needs of our community.

Our primary outpatient clinic is located in the heart of downtown Beloit, with a satellite location in Brodhead, WI, ensuring accessible care across the region. Beyond our clinics, we proudly partner with 13 school districts to provide school-based mental health services, bringing support directly to students where they learn and grow.

At Stateline Mental Health Services, our mission extends beyond mental health care. We are deeply committed to serving the Stateline area, whether through clinical services or broader community initiatives. From expanding access to care to engaging in local causes, we strive to make a meaningful difference in the lives of those we serve.

Eligibility

Appointments

Confidentiality Policy

Emergencies

Consent

Client access to records

Fee Policy

Eligibility

You must have a presenting problem to qualify for counseling services. You may be referred elsewhere if:

You don’t meet the eligibility criteria
Staff availability is limited
A more appropriate provider or insurance resource is available

Continuation of Services
Services continue as long as:

Treatment goals remain unmet
You show interest in pursuing these goals

Discontinuation of Services
Services may be discontinued if:

All treatment goals are met
You show lack of interest (e.g., regularly missing appointments)
You fail to pay as agreed
Your therapist professionally recommends ending services

Appointments

Appointments are scheduled with individual therapists. A counseling or psychotherapy hour consists of a 45-55 minute session with your therapist. If you need to cancel an appointment, please do so at least 24 hours in advance. You, not your insurance, will be billed for missed appointments.

Confidentiality Policy

Strictly confidential: All client-staff contacts remain private and will not be shared without your written consent.
Exceptions (required by law): Cases of child abuse, neglect, or sexual abuse must be reported under Wisconsin law.
Insurance/claims: By signing the Client Financial Agreement, you allow the agency to release only the information needed to process payments.

In short: Your privacy is protected, except when legally required to report abuse or to process insurance claims.

Emergencies

In an emergency, you may call the office 24 hours, 7 days a week (608-368-8087) to speak to your/a therapist. During non-working hours, phone lines will be forwarded to a therapist’s cell phone to address non-life-threatening emergencies. Our goal is to return your call within the hour. If a situation is a life or death emergency, please contact 911.

Consent

At Stateline Mental Health Services, SC, every client (or their representative) has the right to receive clear and accurate information about their psychotherapy or treatment.

Before starting with your therapist, you’ll be asked to review and sign our Informed Consent Policy to ensure you fully understand the process.

At Stateline Mental Health Services, SC, every client (or their representative) has the right to receive clear and accurate information about their psychotherapy or treatment.

Before starting with your therapist, you’ll be asked to review and sign our Informed Consent Policy to ensure you fully understand the process.

Client access to records

Under Wisconsin law, you have a right to review your treatment record. Ask your therapist for the procedures used in sharing your file with you. If you feel your records contains incorrect information, ask your therapist for the procedure used to request a change in record information.

Fee Policy

Service Fees: A fee is charged for all professional services provided by Stateline Mental Health Services.
Insurance Billing: If you have private insurance or medical assistance, we will bill at the established rate.
Out-of-Pocket Payments: You’re responsible for full payment once your insurance benefits are used up, or if your insurance doesn’t cover the full cost.
No Insurance: If uninsured, you’ll pay the rate listed in your Client Financial Agreement.
Managed Care / EAP: For managed care, insurance, medical assistance, or EAP services, we’ll confirm details like coverage, co-pays, and deductibles—or ask you to obtain them.